CONCRETE OLIVE

TERMS OF SERVICE

Terms and Conditions
Last updated: 29.01.25

1. Introduction
Welcome to Concrete Olive. These Terms and Conditions outline the use of our consultancy services. By booking a session, you agree to these terms.

2. Services Provided
Concrete Olive offers video and phone consultations for professional creatives to support their creative wellbeing. These discussions provide guidance on overcoming creative blocks, workplace challenges, client interactions, and artistic direction. Our services are not a substitute for mental health support. We are not responsible for any action or inaction on your part as a result of your consultation or any other service we provide. You agree to take full responsibility for your life, including your physical, mental, emotional and spiritual wellbeing. Your life is your responsibility.

3. Confidentiality
Your privacy is our priority. All sessions are confidential, and your personal information will not be shared unless legally required to protect you or others. Our sessions are not recorded, and we do not use AI to record or transcribe meetings. We recognise that privacy is integral to creatives, their intellectual property, and their business.

4. Booking, Cancellations & Rescheduling

  • All sessions must be booked through our website, concreteolive.com, with full payment required at the time of booking.

  • Keeping appointments are the responsibility of the individual. Reminder emails are provided as a courtesy only and are not a condition of your booking.

We understand that schedules change, and you may need to cancel or reschedule. To be fair to all clients:

  • We require 24hrs notice for all cancellation - see special circumstances.

  • Payment is non-refundable, except in cases where Concrete Olive is unable to provide the service or cancellation is prior to 24 hours notice.

  • Cancellations within 24hrs of your appointment will incur a late fee of 50% of your appointment cost. You will receive a refund of 50% of the appointment fee. 

  • We endeavour to process refunds as quickly as possible; however, they may take 4-14 business days to be received due to processing times by third-party online booking platforms and banks. These timeframes are beyond Concrete Olive’s control.

Special Circumstances
If unforeseen circumstances arise and you need to cancel within the required timeframe, please contact us at studio@concreteolive.com. We understand that life is unpredictable and are open to discussing a fair solution.

Why These Policies Matter
These policies ensure that all clients have access to timely appointments and support the sustainability of our wellness studio. By booking a session, you acknowledge and agree to these terms, fostering mutual respect and understanding.

5. Client Responsibility

  • Clients must ensure they have a stable internet or phone connection and a quiet space for their session.

  • Sessions provide guidance only; clients retain full responsibility for any actions taken as a result of the discussion.

6. Technical Issues
In the event of technical difficulties (e.g., internet failure), we will attempt to reschedule at a mutually convenient time.

7. Code of Conduct
We are committed to maintaining a respectful and supportive environment. Any inappropriate or disrespectful behaviour may result in termination of the session without refund.

8. Limitations of Liability
Concrete Olive is not liable for any decisions, actions, or outcomes resulting from the guidance provided. Our role is to facilitate discussion and reflection, not to provide professional mental health advice.

9. Intellectual Property
All materials, concepts, and discussions shared by Concrete Olive remain our intellectual property and may not be recorded, shared, or reproduced without permission.

10. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts of Victoria.

11. Amendments
We reserve the right to update these terms at any time.

12. Contact Information
For any inquiries, please contact studio@concreteolive.com.